Source: eKapija | Monday, 19.09.2016.| 15:09
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Zoran Djurdjevic, director of KALA Konsalting – We expect increased engagement in the region in consulting and training

Zoran Djurdjevic
The company KALA Konsalting specializes in providing services to production, trade and logistics companies through education, consulting, software solutions and EDI providing.

– Our mission and our vision is to become regional leaders in Supply Chain Management, LEAN and other techniques contributing to improving the work of our clients. We also wish to develop into an education leader in Facility Management in Serbia – says Zoran Djurdjevic, director of KALA Konsalting, for our portal.

KALA Konsalting also participates in the WiFi Facility Management Academy international project, within the Erasmus+ program under the sponsorship of the European Union.

eKapija: Tell us more about this. Which stage is the project in?

– The WiFi Facility Management Academy has two main goals: to develop an innovative, multilingual distance learning platform in Facility Management and to provide prestigious training materials in 5 languages: English, German, Bulgarian, Hungarian and Serbian. After two years, we managed to develop the platform and prepare the basic texts, which are now being translated into said languages. We have translated 6 of the 9 modules so far and we expect to complete the materials by late September. This will be followed by the testing stage and, of course, putting the platform into operation next year.

eKapija: What can you tell us about how developed the Facility Management service is in Serbia?
– Regarding turnover, Facility Management is the 4th industry in the European Union, whereas here it hasn't even been adequately translated yet. In all the countries I've mentioned there are national FM agencies, whereas we don't even have a single association. There are several companies in Serbia in this area and we will try to bring them together in order to jointly contribute to the development of this industry. Our contribution will primarily consist of adequate FM education and this project will prove to be very useful for the purpose.

eKapija: Are you planning to apply for new international projects? Which areas do you find interesting?

– Of course, the EU projects are a remarkable opportunity for us all. We will try to apply for projects which provide certain incentives in order to complete the development of software products in Supply Chain Management. These are software products for integrated planning in supply chains (SCM). So far, we have developed software for integrated planning for FMCG companies, line production planning, individual production planning, supply optimization and assessing the profitability of a product by using the Activity Based Costing method.

eKapija: KALA Konsalting was founded with the aim of providing Supply Chain Management services to the market. What are your results in that field?

– Yes, supply chain management is our core activity. We have had about ten successful projects in this field so far. Among the most important ones is certainly the Bambi Pozarevac project, where we managed to achieve a destocking by 30% in one year of working on sales projections and supply optimization. It's hard to single out projects, as each one is interesting and challenging in its own way, but I'd like to mention that, this May, we completed the project of improving the production in one of the most promising companies in the region, LIM Samobor, also financed from the EU funds.
Our experiences are remarkable and our clients are very satisfied with the results we've made, so we hope to continue the cooperation and expand our activities, above all to the countries in the region.

A special segment in this domain is our cooperation with the EBRD in the capacity of the local consultant in SBS (Small Business Support) projects in Serbia, which has been going on for 5 years now. A few months ago, the EBRD published a brochure called “Advice for Small Businesses in Serbia”, describing the ten most successful projects, one of which is our production planning project for the Belgrade-based company Bexing.

Three years ago, I also became an international adviser, which cleared room for me and KALA Konsalting to operate in all countries in which the EBRD operates. I believe that KALA Konsalting is a leader in integrated planning in SCM in the region.

eKapija: You are planning to organize a conference on the subject?

– SCM is a wide area encompassing many various disciplines. We will try to organize a conference where we will manage to display a part of our offer of consulting services, software solutions and education in this area. On the other hand, our aim is for all those who attend to take active part in the conference, which is why we're planning to organize another part of the conference using the “open space” principle. There, we would reach conclusions helping us to define which way the SMC in Serbia and, I hope, in the region should be developed. Our aim is to make this a top-level conference with participants which have something to show, so the exact date and place will be determined only after all the prerequisites have been met.

eKapija: Your are a certified partner of the WiFi Institute of the Austrian Federal Economic Chamber and you organize training according to the LEAN principle. Which areas is there most demand for?

(Photo: Syda Productions/
– We have been cooperating with the WiFi Institute of the Austrian Federal Economic Chamber in educating employees for 6 years. So far, we have organized two Project Management academies, two for Controlling and a lot of in-house managerial skills training programs. The majority of training programs pertain to the so-called soft skills, such as: communications, stress management, conflict management, time management, team development and leadership.

The owners and the management structure of the majority of the companies in which we've organized these training programs are from Austria, because, in addition to a prestigious WiFi diploma, they know what the quality and the level of training required and provided by the WiFi Institute mean.

eKapija: In the age of challenging market competition, the topic of savings in all fields is being discussed more and more. You have proposed introducing the EDI system as one solution. Tell us more about this.

– Supply chains don't only serve to exchange materials, but information as well. The most common cause of the so-called bull whip effect is precisely flawed information in the chain. By introducing the EDI, i.e. the Electronic Data Interchange, the exchange of information is improved through the principle of “no copying = no errors = no complaints”. For example, if you are exchanging invoices electronically, mistakes in the input or invoices not being issued or time can't happen, and these are the main causes of daily disputes between buyers and suppliers. The savings effects are enormous, but the most obvious ones are reduced expenses of printing and sending documents and, of course, the fact that you no longer need an army of workers to prepare those documents.

Since the beginning of the year, KALA Konsalting has become the exclusive EDI provider for large retail chains like Mercator (Mercator, Idea, Roda) and eminent producers like Marbo-Pepsico.

eKapija: What are your plans for the period ahead?

– Our plans are manifold and depend on the area of business activities, so I'll have to sort them into several categories. Above all, the plan is to complete the V2 version of our software solutions. We plan to have an integral solution for the said applications called Production Planner by the end of 2016. In 2017, we are planning an intensive implementation of this software, which will be sold as a license or rented. We are planning to hire many external consultants for this purpose.

There's also bringing the WiFi FM Academy to an end, of course, and beginning to reap the benefits of this three-year project. We expect a remarkably quick growth of the EDI providing clients.

Finally, in the next year and a half, we expect increased engagement in the countries of the region in consulting and education in LEAN methods (production with minimum wastage) and the SCM.
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