First regional Algotech conference on IP telephony and Call centers
The first regional Algotech conference named "INTERACT" has been held. Its subject was IP telephony and Call Centers. The conference was realized in cooperation with the partners and clients from Serbia and Montenegro and five neighboring countries – Czech Republic, Slovakia, Poland, Hungary and Romania.
The innovative solutions of the biggest European system integrators in this field were represented, as well as new assortment of solutions for corporate voice communication and colaboration.
Through presentation and analysis of the IP telephony integration project for Raiffeisen bank (case - study), there were talks about experiences of the clients related to cooperation with company "Algotech".
The representatives of company "First Data"(www.firstdata.com), the leading world solution provider in field of electronic trade and payments, gave their opinion about business aspects of outsourcing. The new trends in business environments of the modern world were represented, as well as development of Call centers in the world, with the special emphasis to the significant increase in interest in this field in Serbia and Montenegro, especially in the finance and telecommunications sectors.
The conference was attended by the representatives of "City bank"," American Express","Telekom Srbija", "Mobtel", "Vodafon"," Raiffeisen bank" and " Transcom".
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