London black cab drivers, famous for their willingness to share their opinions, may soon be given training on when to keep quiet.
Regulators are considering extra training for new recruits in knowing when to
keep quiet.
The advice would be part of a package of new customer service skills such as
welcoming passengers and dealing with stressful situations.
According to Daily Telegraph, London taxi drivers must pass tough tests before gaining a license, including "the
Knowledge", a memory of thousands of streets and routes that takes an
average of three years to acquire.
However, John Mason, head of taxi regulation at Transport for London, said the
regime did not always prepare drivers for life in a modern service industry. Therefore, other new lessons might cover fuel-efficient driving techniques, carrying
disabled passengers and knowing when passengers would prefer some peace and
quiet.
He added: “There is always room for improvement. Perhaps it is good sometimes
to keep your mouth shut if you sense vibes from the customer that perhaps
they are having a bad day.”
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